Questions, answered.

Contact us as soon as possible. Changes or cancellation can only be considered before the order has entered processing or personalisation.

When carrier tracking is available after dispatch, the tracking details are shared with the order contact information.

On eligible products, enter the requested name, initials or short message on the product page and review the spelling carefully before adding the piece to your bag.

Contact us immediately with the order details. Once personalisation or processing has started, changes may no longer be possible.

Automatic free shipping is currently available on India orders of ₹500 or more.

Orders are scheduled to ship within 24 hours. Transit time after dispatch depends on the destination and carrier movement.

Carrier scans can take time to appear after dispatch. If the shipment remains unchanged for an unusual period, contact support with the order number.

Eligible orders have a 7-day return window. Review the Returns & Refunds page for conditions and exclusions.

Change-of-mind returns may be restricted for personalised products. Damaged, defective or incorrect personalised items should be reported promptly.

After an approved return is received and reviewed, the refund is initiated. The posting time after initiation depends on the original payment method and banking provider.

The payment methods currently enabled for your order are shown securely at Shopify checkout.

Keep pieces dry, avoid direct contact with perfume and harsh chemicals, store them separately and wipe gently with a soft dry cloth.

GOSARTE provides a 3 month warranty, subject to the applicable product and warranty terms.

Use the Contact Us page for order or product support. Include the order number where available.